INSIGHTS
Jabra: The Cost of Bad Meetings
New research from Jabra reveals that poor meeting design and unreliable technology have created global two-tier workplace businesses. More than half (51%) of UK workers confess they forget to involve remote participants during meetings, whilst 55% of remote attendees struggle to hear people in the room, and 48% report difficulty identifying who is speaking. Issues include
to recover from the confusion. With these issues compounding, the cost goes beyond a negative experience and becomes a profitability drain. Jabra’s research estimates the cost to UK businesses is a staggering £1,079 per employee in lost time based on disruption rates for meetings against national salary data. “We’ve treated bad meetings as an irritation, not a financial risk,” commented Holger Reisinger, Senior Vice President Jabra Enterprise Video Business Unit. “If your people are dreading meetings, you’re already paying the price – and it’s a clear signal that organisations need to completely rethink and re envision their meeting culture, supported by technology that lets everyone be clearly seen and heard.” The link to the report can be found here. n
jabra.com
meeting attendees left feeling “second-class”, talked over or left out during hybrid meetings, with most workers surveyed in the UK (86%) experiencing “meeting dread”. It is not only an inequality gap, but a purpose gap; globally, 66% of workers leave with unclear action items, while 59% need a follow-up meeting and generate additional work
CX Horizons: The State of CX in 2026
The State of CX in 2026 report, released by the CX Network in association with Genesys, is worth a read. The report presents and analyses what is happening to the trends, challenges, investment priorities, strategic aims, and customer behaviours that drive CX (customer experience). Completed by 342 CX practitioners, service leaders, experience designers, analysts, and consultants, the report uses their insights to examine what agentic commerce means for practitioners and the key actions they must take to remain relevant; why consumers are meeting their own needs when it comes to quick and seamless CX; and how personal AI assistants could be undermining hard- won customer trust. Major sections include insights on the trends shaping CX to 2030, understanding
the customer of 2026, and the top challenges for CX in 2026. During CX Network’s annual research it was found that almost one quarter (21%) of
THE STATE OF CX IN 2026 The trends, challenges, spending plans, and customer behaviors driving CX in 2026 and beyond HORIZONS:
About
RESEARCH REPORT
Trends
Investments
CX Tech
Customers
INSIDE
Challenges & Aims
The factors elevating the importance of customer privacy and data security How to grow your customer base and drive more sales in an AI-powered trading environment Why discoverability is changing and how to harness AEO and GEO
practitioners said customer service interactions have increased by 11-20 percent in the last 12 months. A further 12% reported an increase of 21-40 percent. The main thrust of the report is that customer experience has entered the AI era, and organisations must adapt to a world where AI is increasingly influencing how customers discover, evaluate and buy products and services. The link to the report can be found here. n
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Conclusion
2026 | DISCLAIMER: The information in this piece does not constitute as legal advice and so should not be regarded as such.
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