BUSINESS NEWS
NFON offers new AI tools
NFON has launched AI Essentials for business telephony, which includes call transcription and summaries, automatic action items, unlimited voicemail transcription and the NFON Intelligent Assistant (Nia). The AI functions, directly embedded in NFON Business Telephony, can be activated immediately and used without any development or configuration. Jana Richter, EVP AI & Innovation at NFON AG, comments, “In small and medium-sized businesses in particular, teams waste hours every day following up on conversations and scattered information. Intelligent automation reduces manual tasks, making communication easier and clearer.” The new NFON AI tools also include Apple CarPlay integration for secure business telephony on the road and Softphone Pro for advanced workplace functionality. Apple CarPlay enables
calls to be made and organised securely via the vehicle display or voice control with Siri. Softphone Pro is a powerful desktop solution for companies with more complex requirements. Reception areas, support teams and sales organisations benefit from advanced features such as CRM integration via TAPI, drag-and-drop call control, real-time overview of team availability and centralised rollout via terminal servers. “Many companies struggle with increasing communication density, whether in sales, customer service or project teams,” emphasises Richter. “AI Essentials ensures that no conversation wastes time: important information is immediately available, decisions are documented and next steps are clear. This creates momentum where there used to be friction.” n
Jana Richter EVP AI & Innovation
nfon.com
TD SYNNEX and the Cloudy Foundation Educate and Inspire TD SYNNEX partnered with the Cloudy
Foundation to support their 2025 Summer Brief project, helping young people build essential digital skills through hands-on learning with Microsoft technologies. By sponsoring and participating in both virtual and in-person sessions across Bucks New University and Microsoft UA92 Manchester, TD SYNNEX and the Cloudy Foundation
aimed to inspire the next generation of tech talent and bridge the digital skills gap. Both are committed to positive community impact and empowering future innovators through education and collaboration. Learn more about the commendable project and what was achieved here. n
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