CONNECTIVITY
CONTINUED
What can be done now? You do not need a grand transformation to lift quality. You need to do the basics well. 1 Measure what users feel. Track call setup success, post-dial delay, MOS, jitter and loss per site. Use synthetic probes from branches and home offices. Fix route and peering issues, not just bandwidth. 2 Rationalise the underlay. Reduce provider sprawl and concentrate traffic with carriers that can evidence strong peering to Microsoft, Cisco, Zoom and your CCaaS of choice. Ask for route maps and evidence. 3 SBC placement. Keep media local where it helps performance, centralise when policy requires it, and test failover under live conditions. Resilience should support both compliance and user experience. 4 Treat numbering and compliance as part of quality. Porting delays, brittle recording or poor survivability undermine performance gains. Handle numbering, emergency calling and recording with the same priority as latency. 5 Design for hybrid work and change. Assume a mixed estate of offices, home workers and acquired sites. Make policy and media quality follow the user so locations feel the same. A balanced outlook The UK is not starting from scratch, nor is it finished. The core is strong, the partner ecosystem is deep, and the direction of travel is right. The task is to smooth the remaining rough edges so that a branch in the Midlands, a contact centre in the North and a hub in London all have the
same experience on a given afternoon.
Colt is playing its part by providing the fibre and routing between cities, strong interconnects to collaboration and CCaaS platforms, and managed voice services that behave well under pressure. The task for providers is to turn that capability into a dependable experience for employees and customers. n
Do we have what it takes? Yes, but only if we keep the focus on the basics that matter most to users. Short, clean paths, strong peering, predictable performance, and clear, reliable delivery of voice, video and AI features. If providers stay disciplined on those points, the UK will be well placed to deliver consistent quality across all locations.
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