ZOOM
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“How can we do that? Quickly. We pivot to channel and drive it from there. A lot of our pipeline and conversations around our Workvivo platform to drive end user experience and user engagement within organisations. “If you talk to the C-suite, one of the biggest challenges that they have is this diverse workforce that is located all over and trying to create those moments to matter and a company culture, whether it’s working a five-day week in an office or completely remote and everything in between. Workvivo can create those moments and engagements. When this is mentioned, it changes the conversation in meetings with customers, from talking about video platforms and telephony to contact and workforce engagement.” Developing AI Of course, Zoom is continually developing its product and service range, and at the forefront of that is artificial intelligence (AI). Joe notes Zoom is an AI first organisation and is integrating AI assistants and the like into its platform. “But if you look at what our competition are doing, they’re charging for it,” he adds. “Zoom provide it for free, integrated into our service because we want to provide that better experience to our end users. “All our services are integrated, and I think it provides so much value.”
Zoom is continually developing its product and service
range, and at the forefront of that is artificial intelligence (AI)... Zoom is an AI first organisation and is integrating AI assistants and the like into its platform.
Positive outlook With constant innovation such as this adding to Zoom’s suite of products, Joe is understandably excited about the future for the company, but also its relationship with the channel. “There is so much opportunity ahead of us here at Zoom,” he says. “It’s good to be part of a journey that I can see just growing. Our journey with the channel in the next six months is to finish this year strong and build the solid foundations we need. “Then 2025-26 is where I just see exponential growth from our perspective. I see growth for the second half of this year, but we’re building towards that moment of tipping point where I can just see us drive to the moon.”
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