NEWS
Nuvias UC Partners with Talkdesk®, Inc.
Nuvias UC has announced a partnership with Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes. Through this partnership, Nuvias UC customers will now have access to the full suite of Talkdesk cloud contact centre solutions, including Talkdesk’s flagship offerings Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™. Combining enterprise performance at scale with consumer simplicity, Talkdesk CX Cloud allows companies to easily adapt contact centre operations to the evolving needs of customers, customer service and sales teams. Wayne Gratton, CCO at Nuvias UC, commented: “Talkdesk are on a mission to rid the world of bad customer experience with their AI-powered offerings. The company is also changing the CX game with the first purpose-built industry-specific products for contact centres. At Nuvias UC, our focus is on
building complete solutions alongside our key vendors, and the seamless integration Talkdesk offer with vendors we already collaborate with solidifies their pivotal role in enhancing our comprehensive portfolio.” Most recently, Talkdesk has introduced several GenAI innovations in CX, including Talkdesk Navigator, mood insights, Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail and Talkdesk Autopilot for Healthcare. “Customer experience is fast becoming the key driver in building brand trust and loyalty,” said Al Caravelli, Senior Vice President of Strategic Alliances & Partnerships, Talkdesk. “Organisations are increasingly recognising this and evolving their contact centres into a strategic resource for powering better customer experiences. We are proud to partner with Nuvias UC to help businesses make that transformation and create better customer engagements to meet unique needs and CX goals.”
Wayne Gratton Chief Commercial Officer
nuvias-uc.com
Shure MV7+ OBS certified Shure has recently announced that the MV7+ microphone is now certified for OBS (Open Broadcaster Software), making it one of the first microphones to receive OBS Certification, and ensuring it meets the
Launched in April, the MV7+ is an ideal choice for streamers seeking to capture broadcast-quality audio in even the most challenging of spaces. With Shure’s Voice Isolation Technology, the focus lies on the user’s voice, avoiding annoying background noises and ensuring outstanding audio for every recording and streaming session. It also includes a new onboard Digital Signal Processing (DSP) engine which powers a suite of advanced features, like an improved Auto
requirements of today’s streamers. Certification from the OBS Project guarantees that the MV7+ microphone meets the criteria of functionality necessary to ensure users have a positive experience while using the microphone with OBS. The certification further indicates that Shure and the OBS Project will conduct ongoing testing to confirm the microphone continues to work seamlessly with OBS. “When you’re on stream, technology should help you to create and express yourself, not be a roadblock. Streamers deserve to know their audio gear will work seamlessly and simply with their broadcasting software,” shared Eduardo Valdes, Associate Vice President of Global Marketing and Product Management. “For this reason, we’ve invested in certifying MV7+, underscoring our commitment to delivering extraordinary audio to the hundreds of thousands of streamers who rely on OBS each day.”
Eduardo Valdes Associate Vice President of
Level Mode, a Digital Popper Stopper™ for enhanced plosive control, Real-time Denoiser, and Adjustable Reverb. With its unique full- touch LED live meter display and numerous customisation options, the MV7+ is setting a new standard in sound quality and personalisation for streaming.
Global Marketing and Product Management
shure.com
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