NEWS
Five9 IDC Leader for CCaaS
Five9, provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment . The evaluation was based on several criteria evaluating platform capabilities such as analytics, channels, artificial intelligence (AI) and integrations. Five9’s customer base includes companies such as Central Bank and The Estée Lauder Companies. Five9 recently launched GenAI Studio, that can serve as a central hub to build, test and monitor Generative AI applications, including customising for contact centers in just a few clicks. Additionally, Five9 recently announced a new integration with Salesforce with the latest release of Service Cloud Voice with Partner Telephony. The integration combines Salesforce Einstein with Five9’s suite of AI solutions to empower agents to better service customer requests, improve contact center management’s understanding of the overall
health of operations, and help to provide customer resolutions that exceed expectations. “As part of the IDC MarketScape research, IDC found that Five9 is a good fit for companies looking to leverage AI and real- time insights to drive operational efficiencies, agent performance, and customer satisfaction,” said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. “Five9 delivers effective AI capabilities across channels and its AI suite of offerings is in a continuous development cycle, emphasizing its ongoing commitment to innovation.” “Leveraging AI to power the customer experience is critical for today’s businesses to successfully deliver effortless, personalized and connected omnichannel experiences,” said Mike Burkland, CEO, Five9. “We believe that this recognition in the IDC MarketScape as a Leader in CCaaS reinforces our strength in enabling businesses to elevate the customer experience and drive better business outcomes.”
Mike Burkland CEO
five9.com
W-C’s Sales “Flying” with Nokia
hence demand for industrial-grade drones is gaining momentum across sectors including ports, oil and gas, mining, public safety, telecommunications and utilities. According to Westcon-Comstor’s research, estimates of the size of the global drone market is anticipated to grow from US $26.3 billion in 2021 to US $54.6 billion by 2030. Numerous applications exist, including automated drone missions that require efficient data gathering and secure transfer. “Drones are a technology of the future, with strong and growing demand across public safety, smart cities, construction, energy and more,” said Antony Byford, VP of IoT & Collaboration at Westcon-Comstor. “We are excited and honoured to be building on our strategic relationship with Nokia by bringing its market-leading drone-in-a-box solution to a wider audience of end-user businesses through our channel partners in multiple geographic territories.” “The use of industrial drones as well as global spectrum policies to use drones within 4G and 5G networks is growing. This development accelerates the introduction of Nokia’s European made 5G drone-in-a-box system for private and public 4G/LTE and 5G networks,” said Pri Rawal, Global Head of Enterprise Campus Edge Partnerships at Nokia.
Westcon-Comstor has announced an agreement with Nokia to distribute their Nokia Drone Networks drone-in-a-box solution to its channel partners to capitalise on the growing utilisation of aerial drones and drone technology across multiple industries. Under the agreement, Westcon- Comstor becomes an approved distributor of Nokia Drone Networks in the EU, UK, Australia, New Zealand and Singapore. Westcon will distribute the solution through Nokia-certified technology resellers, systems integrators and service providers – creating further sales opportunities through cross-sell and upsell opportunities. 4G/LTE and 5G connected automated drones can serve numerous use cases from site security, machine inspection, predictive maintenance and environmental sensing,
Antony Byford VP of IoT & Collaboration
westconcomstor.com
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