UC Advanced - issue #13

DISTRIBUTION

CONTINUED

NO. 4

Paul’s Challenge

Jabra Engage 50 II

A large contact centre with hundreds of employees working different shifts. All agents are required to work onsite in one of the company’s busy call centres across the UK. Handling a high volume of calls, agents spend over 80% of their day on calls, so all-day comfort is a top priority. The headsets must be compatible with all leading call centre platforms.

Paul Chose...

The Jabra Engage 50 II. Designed for busy contact centres, this professional corded USB A and USB C headset works with Jabra Engage+ software to enhance the call experience in real time. Performance-boosting live guidance helps agents adjust boom arm position, monitor background noise, and manage call silence to optimise every interaction.

NO. 5

Paul’s Challenge

Jabra Engage 65SE

A financial services business dealing with sensitive and confidential customer information. Employees work in a busy, modern office and require powerful wireless headsets that ensure enhanced security for all calls. The headsets must deliver superior sound, even in an office filled with many wireless devices.

Paul Chose...

The Jabra Engage 65 SE. This industry-leading wireless headset offers outstanding performance, even in high- density environments. It ensures client confidentiality with the highest DECT Security Level C and connects to both PC and deskphone simultaneously. The advanced noise-cancelling microphone makes it suitable for any environment.

Paul passed the UC Advanced’s challenge with flying colours. The challenges were real challenges set by Resellers, and all were impressed with his knowledge and expertise. Paul is only a part of an extensive team at . They’re waiting for you to put them to the test. Think Nimans the next time you need advice and expertise. UC Advanced would like to thank Paul for his time and helpfulness.

ucadvanced.com

23

Powered by