UCC NEWS
UC and CC London Event
Cavell and CloudClevr bring the Future of Communications in Hospitality event to The Lookout in London on 26 November 2024 at 3pm. Explore the future of communications in hospitality and discover how next-generation Unified Communications and Contact Centre solutions are transforming the hospitality industry. Experts from Zoom, RingCentral, Mitel, Firmdale Hotels Plc and CloudClevr share their perspectives
RingCentral Partners Verint
RingCentral and Verint® have announced a strategic partnership to enhance RingCX™ with Verint’s leading workforce engagement management (WEM) and CX automation solutions. This partnership aims to provide RingCX customers with enhanced tools to boost employee productivity, improve customer experiences, and increase operational efficiency. “We’ve seen strong traction in all segments of the market, and to further enhance the value proposition of RingCX in the mid and enterprise segments, we see integration with Verint as a key component of delivering a complete customer experience platform,” said Vlad Shmunis, founder, chairman, and CEO of RingCentral. “We will now be able to offer our RingCX customers integration with industry- leading WEM and CX automation solutions from Verint. As the landscape of customer engagement solutions rapidly evolves, we remain committed to equipping our customers Giacom has acquired Inform Billing to enhance its Cloud Market Tools suite, expanding its billing capabilities for resellers and MSPs. This integration adds advanced business intelligence and analytics, benefiting all Giacom billing customers by offering a comprehensive suite for quoting, provisioning, billing, and self-service. Inform Billing’s customers will gain access to these enhanced tools, including Inform Analytics, enabling data-driven decisions, optimised services, and increased profitability. This acquisition supports Giacom’s mission to provide efficient, multi-supplier operations and best-in-class solutions for its partners.
with cutting-edge, AI-powered solutions that not only enhance support and increase productivity, but also significantly reduce costs.” Dan Bodner, CEO of Verint, highlighted that the partnership would deliver significant AI business outcomes by integrating Verint’s CX automation and WEM cloud solutions with RingCX, addressing various complex contact centre scenarios. The collaboration taps into RingCentral’s extensive customer and partner network, broadening Verint’s market reach. Key offerings for RingCX customers include Workforce Engagement Management (WEM) to boost productivity via quality management, interaction analytics, and efficient scheduling; AI Automation to streamline customer interactions and increase service efficiency; Intelligent Virtual Agents to handle inquiries across multiple channels; and Knowledge Management for quick access to accurate data, improving response times and first- contact resolution rates. “We’re thrilled to welcome the Inform Billing team to Giacom,” said Terry O’Brien, CEO at Giacom. “As SMBs increasingly seek strategic partners for all their technology needs, our partners have a tremendous opportunity to accelerate their growth by becoming a one stop shop. Our goal is to make it easy for partners to become that trusted advisor, monetise new services quickly, and scale efficiently. The addition of Inform Billing’s expertise strengthens our Cloud Market Tools ecosystem and provides partners with deeper insights into their revenue streams, supporting growth in both revenue and profitability.”
ringcentral.com
verint.com
Giacom Acquires Inform Billing
giacom.com
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