UCC NEWS
Northamber and EkkoSense Northamber has recently entered into a distribution agreement with EkkoSense. This partnership will enable Northamber to offer EkkoSense’s advanced software to its resellers, expanding its portfolio of cutting- edge IT infrastructure solutions. EkkoSense’s
more sustainable, efficient and cost-effective solutions to their customers.” EkkoSense is looking forward to leveraging Northamber’s extensive reseller network to expand in the UK. “Partnering with Northamber is an exciting milestone for us,” said Matthew Farnell, Global Director, at EkkoSense. “While our solution is already used by major organisations internationally – including Virgin Media O2, Three UK and Telehouse, we believe this new partnership with Northamber will enable us to significantly expand our reach in the UK market. We believe Northamber will enable more Edge sites to benefit from the EkkoSense Effect – to save cooling energy and carbon, reduce risk and increase capacity – all with rapid ROI. We particularly look forward to helping more businesses and sites in the academic and public sectors optimise the efficiency of their data centres and provide them with automated ESG reporting.”
advanced software uses real-time data, AI, and machine learning to optimise the energy efficiency and thermal performance of data centres. The software uses gaming technology to present data in an intuitive way to enable intelligent decisions – making “the invisible visible”. The addition of EkkoSense technology will complement Northamber’s existing infrastructure range. “We are excited to bring EkkoSense’s unique platform into our product portfolio,” said Grant Reddin, Cyber & Solutions Director at Northamber. “Their data-driven approach to energy optimisation perfectly aligns with the high-performance infrastructure solutions we already offer. This addition to our vendor portfolio will allow our resellers to deliver
Grant Reddin Cyber & Solutions Director
Total distribution™
northamber.com
8x8, Inc. has announced new innovations to its cloud platform, emphasising AI-powered improvements to enhance customer and employee engagement. Key updates include language enhancements, troubleshooting with videos, improved 8x8 Supervisor Workspace, Azure integration, bulk messaging and more. Utilising OpenAI’s Whisper model, 8x8 enhanced language support now supports double the number of languages for live chats and extends text-to-speech across 40 languages, improving analytics and user interaction.8x8’s CC video elevation enables one-way video for agents to assess customer issues visually, aiding troubleshooting, especially with language barriers or location- specific concerns. 8x8 Work now integrates with Azure for improved call quality in virtual desktop settings, and the bulk messaging support feature allows customers to send SMSs to up to 50 contacts simultaneously, with detailed management of messages and responses. Innovations Galore to 8x8 Cloud Platform
A Public API provides real-time and historical analytics to improve team leader responsiveness for call queue management and security, fraud prevention, and user management are enhanced through a no- code workflow. 8x8’s “Voice Bots for Billing” automates payment processes, reducing manual work and boosting efficiency. Chief Product Officer Hunter Middleton highlights 8x8’s commitment to reinforcing its position as a leading CX and CPaaS provider with a resilient, unified platform offering 99.999% uptime, stating: “Our continued pace of innovation is a testament to 8x8’s commitment to delivering the latest in CX- driven enhancements to our customers every single day. With each update, we are not just keeping up with the demands of the market, we are anticipating them. By investing in AI-driven tools that bridge CX gaps across every touchpoint in the customer journey, we empower businesses to enhance engagement and achieve successful outcomes.”
Hunter Middleton Chief Product Officer
8x8.com
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