UCC BUSINESS NEWS
8x8 Inc. launches post-sale solution
l Reduce high operational costs and prevent unnecessary returns by supporting customers virtually during key stages of the buyer’s journey l Enhance customer experience with high-quality, convenient service that fosters loyalty and brand recommendations l Improve personalisation through self-service experiences that are convenient and accessible. “At the end of the day, we’re all consumers and we all want seamless, easy experiences regardless of the sector we’re in,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “8x8 Aftersale Assist ensures that retailers have the tools they need to enhance customer experiences, driving customer satisfaction and loyalty and eliminating unnecessary, costly returns and material expenditures.”
8x8 Aftersale Assist is a post-sale solution for retailers which combines multiple 8x8 platform capabilities to deflect unnecessary returns and increase customer satisfaction. January, often dubbed ‘Returnuary,’ often sees a spike in retail turns after the holiday shopping season. According to the US National Retail Federation (NRF) report, 2024 Consumer Returns in the Retail Industry, retailers estimate that 16.9% of their annual sales in 2024 will be returned. Hence, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals. 8x8 Aftersale Assist allows retail organisations to: l Improve customer onboarding by using one-way video for product setup and troubleshooting guidance
Hunter Middleton Chief Product Officer
8x8.com
PSCo launches LED Brand Selector Tool at ISE 2025
PSCo has unveiled Pixel IQ, the industry’s most advanced LED configurator. This innovative tool, the first to feature PSCo’s LED brand portfolio, empowers customers to compare leading LED brands, make faster and informed decisions, and streamline the specification process. Pixel IQ is designed for integrators, consultants, and end users alike by simplifying the process of selecting the perfect LED display solution. It allows users to evaluate options side by side and provides a full technical proposal tailored to their unique needs. Key features include: l Unrivalled Portfolio Access: Offering comprehensive access to all leading LED brands in the PSCo portfolio. l Informed Comparisons: Customers can explore and evaluate solutions
to ensure the perfect match for their project requirements. l Accelerated Specification: Pixel IQ LED reduces complexity and delivers a quicker, more efficient and accurate specification process. l Technical Expertise: As LED specialists, PSCo provides trusted guidance and support throughout. l Tailored Proposals: Every user receives a full, detailed technical proposal based on their selections. Stuart Holmes, Executive Director – Solutions at PSCo, commented: “We understand the challenges customers face when selecting LED solutions, from comparing technical specifications to navigating the vast array of brands. This configurator brings clarity, speed, and confidence to the process, underpinned by PSCo’s expertise as LED specialists.”
Stuart Holmes Executive Director – Solutions
psco.com
ucadvanced.com
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