HOSPITALS
CONTINUED
Reducing Admin In the meantime, it seems like hospitals are facing similar challenges that every business is facing. Namely, improving the relationship with “customers”, otherwise known as patients! “Of all organisations, hospitals are one of the most reliant on conversations as they are integral to how they function,” said McCowan. “Whether these are operational or clinical interactions, a significant amount of hospital communication occurs verbally.” “Traditionally, this has presented a major challenge in connecting hospitals, as the information from these conversations could only be captured by incomplete manual notes or hard-to-access audio files. With overrun staff and distressed patients, this increases risks of confusion over details, which can lead to poor patient experience and disputes.” “The latest conversation intelligence, integrated into a secure call capture solution, can help ensure that conversation details are accurately captured and available as an integral part of a hospital’s information systems.” “This can lead to improved patient experience in many ways. Accurate call transcripts can mitigate risks advising patients over the phone, minimise communication errors and prevent disputes. Automated call summaries linked back to accessible media can form part of a more complete patient case record, informing and improving future advice. Administrators can be alerted when calls contain key moments of negative sentiment or complaints, ensuring these receive proper attention and resolution.”
procedures to increase their patients’ understanding. However, for health leaders tasked with making future defining decisions, their job is impossible without the correct observability architecture in place. “With thousands of separate devices producing an excess of messy data, hospitals need total visibility over their critical data to stimulate further breakthroughs in transformative technology.” Sukumar increased the scope of potential new technologies that can be used in the healthcare profession to drones. He said “Technology adoption can be extended beyond the expected too, using drones to collect and deliver pathology samples or tests for further analysis to make the diagnosis process much easier for the patient. “Similarly, this technology could be used to help centres fix supply chain issues between themselves, by sharing tools and equipment where it is needed elsewhere by another team.” “New IoT-enabled approaches to setting up healthcare devices have emerged to overcome key issues. Using smart glasses, for example, someone can be given clear and explicit instructions on how to install or update a medical device, without that expert having to be in the room. “Not only does this limit contact between people, but it also eliminates physical borders. The best person for the job can be giving the training, regardless of where they are based in the world. These new approaches to training benefit everyone.”
Roland Harvey, Enterprise Account Executive
logicmonitor.com
Looking forward, technologies like Augmented Reality and Virtual Reality
are already starting to contribute to training surgeons, offering an
affordable way to get doctors trained.
ucadvanced.com
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