or device need to be locked to one platform, creating far more opportunities for diversification. Q What resources are available for MSPs? We have an extensive presence in the market in terms of people, sales and technical support and a superb partner portal which provides tons of resources to make the experience easier to sell Neat. Our partner program in its current format remains competitive, giving strong margins, although through 2025, we are evaluating a new channel program that will create even more value for our loyal partners. Q Any more advice, hints and tips that you can give MSPs and resellers? There is so much opportunity in this space now, from a changing global landscape and economy to the ongoing expansion of AI. My biggest tip is, engage in conversation. At Neat, we’re not afraid for MSPs and resellers to challenge us, and we encourage people not to make assumptions due to past experiences in this market. Neat is transforming the way things are done in this space. We’ve created a channel network from scratch, and we put relationships at the heart of that. That’s why we have grown 58% YoY. Come and talk to us.
Yet, benefiting from all Neat’s technology and upgrades that undoubtedly will be released over the coming years. I believe this presents the best total cost of ownership (TCO) in our market. Q What new news do you have for MSPs? Neat Select presents a fantastic opportunity for MSPs as it’s sold in a way that MSPs are used to, the intrinsic support costs are very low not just in cost but also in investment of time. MSPs’ customers also have a true TCO benefit. It’s a real annual recurring revenue (ARR). Q What advice can you give to MSPs? If any MSPs are reading this and thinking, video collaboration is too complicated, it’s too much heavy lifting, and we don’t have the video expertise to support the customer after sales, then I would encourage them to reach out to us at Neat and learn about our solutions. They will see how Neat Select can give them access to a potentially untapped market. Neat has experienced rapid growth in the last four years, and it would be great to see new MSP partners join us on that journey. Q For MSPs’ customers on a budget, what is the one UCC device that you recommend that they either upgrade or replace? MSPs should think carefully about the longevity and flexibility of their set-up and make decisions accordingly. For instance, Neat Select comes with a one- or three- year subscription for BYOD, enabling MSPs to think flexibly about their office spaces. No longer does a meeting room
At Neat, we’re not afraid for MSPs and resellers to challenge us, and we encourage people not to make assumptions due to past experiences in this market.
Watch the Neat BYOD solution in action
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