CCaaS/CPaaS/CX
Think you know 8x8? Think Again 8x8 is a leading Software-as-a-Service (SaaS) provider of cloud-based communication solutions, including voice, video, chat, contact center, and enterprise-class API solutions, all integrated into a global cloud communications platform. In April 2025, it just got better.
The best advantage of installing an 8x8 communication system is its unified cloud-based platform, which seamlessly integrates voice, video, chat, and contact center features. This all-in-one solution enhances productivity by simplifying communication processes, reducing the need for multiple tools, and enabling employees to collaborate effectively from any device, anywhere, with minimal hardware investment. 8x8 focuses on transforming business communications by unifying customer experience (CX) and IT operations, and leveraging AI (artificial intelligence) to drive efficiency and collaboration. It’s designed for scalability, security, and ease of use, making it ideal for small to large businesses aiming to streamline communication and enhance customer engagement. 8x8 are known for enabling businesses to have unlimited calling to multiple countries, call recording, and auto- attendants, and the platform supports HD video meetings with up to 500 participants, including tools like screen sharing, digital
and chat into existing applications with integrations for Salesforce, monday.com, Google Workspace and more. Constant Innovation Since 1996 8x8’s vision to revolutionise business communications through cloud- based technology holds true today, and breakthroughs happen so frequently that 8x8 has been recognised as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for 13 consecutive years, from 2012 to 2024. 8x8 first announced AI-integrated products in March 2022, with the introduction of 8x8 Conversation IQ, which extends contact center capabilities like speech analytics to all employees, not just agents, by leveraging conversational AI for improved team performance and customer engagement. The tool’s ability to transcribe and evaluate conversations, identify sentiment, and provide actionable feedback has proven valuable for organisations aiming to improve customer satisfaction (CSAT) scores, all the while reducing associated phone costs. Taking Customer Engagement to New Levels In April 2025 8x8 has made not one, but four major product announcements, enhancing its core offering, providing instant benefits and delivering an even more impactful customer experience for its clients.
In April 2025 8x8 has made not one, but four major product announcements, enhancing its core offering...
whiteboards and breakout rooms. Businesses can embed voice, video,
Powered by FlippingBook