INSIGHTS
Vonage: Where AI meets CX
Finally, we have a meaty report, with a substantial group of respondents, 7,077 customers, and with a global view, 17 global markets to be exact. Vonage have produced their 13th annual Global Customer Engagement Report for 2025, and it packs a punch of insights. Vonage’s Global Customer Engagement report is full of key takeaways for MSPs and ISPs alike, as well as business owners of any size, and it’s laid out in in a fun and
easy-to-read fashion. The report focuses on AI and CX (customer experience), and respondents views on customer frustrations such as data breaches, channel preferences, and AI-enhanced solutions, views that should be taken into account when any customer-facing business is creating their strategy to improve CX. With 58 pages to peruse, UC Advanced gives one example of the latest insights on video usage: 🌍 77% of consumers use video chat/ call platforms, as global usage of this method continues to strengthen (up from 74%) 🌍 Zoom has solid usage in most markets 🌍 Strong WhatsApp usage in Brazil, Germany, Spain and Singapore 🌍 India, Indonesia, China and Brazil lead in video usage Well worth a look.
VONAGE GLOBAL CUSTOMER ENGAGEMENT REPORT 2025 Where AI Meets CX: Your Practical Roadmap Welcome to the intersection of customers and communications. This is where your communications strategy matches customer preferences for the ultimate engagement and experience. Getting here isn’t easy … which is why we asked over 7,000 customers across 17 global markets for their insights, pain points, and must-know YOU ARE HERE: preferences. Their feedback fueled our data-driven roadmap. And we’ve charted this easy report to direct the way. Join us as we guide you through an exciting AI and CX ride.
TRAFFIC AHEAD MAP YOUR COURSE ONLINE
Flexera’s State of the Cloud Report
The Flexera 2025 State of the Cloud Report sampled the views of 759 respondents, and shed some light on cloud computing trends, the pressures facing IT professionals and the strategic initiatives they are using to remain competitive in today’s dynamic and evolving landscape. This year’s report shows that more enterprises are leveraging FinOps to manage costs as cloud growth continues unabated, despite some repatriation to on-premises. AI, software licensing and sustainability in the cloud are all getting increased attention. At the same time, the battle for dominance between Amazon Web Services and Microsoft Azure is
Here’s a sample of key findings from this year’s report.
Respondents indicating that they have a FinOps team that does some/all of cloud cost optimisation tasks increased from 51% to 59% this year.
still neck and neck.
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