UC Advanced - Issue #8

NEWS

In line with Logitech’s commitment to sustainability, MX Brio is certified carbon- neutral and utilises recycled materials in its construction. The webcam’s packaging is sourced from FSC-certified forests, further reducing its environmental footprint.

Both MX Brio and MX Brio 705 are available in Graphite and Pale Grey colour options, catering to diverse preferences. MX Brio is available globally through Logitech’s website and retailers, while MX Brio 705 can be ordered directly from authorised resellers.

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New Research by Cavell Projects Significant Growth in UCaaS Market

According to the latest research findings released by Cavell, the Unified Communications as a Service (UCaaS) market is poised for substantial growth, projecting over 131 million users worldwide by the end of 2028. The research indicates a compound annual growth rate (CAGR) of 10.3% over the next five years, underscoring the increasing significance of cloud-based communication solutions. Cavell’s comprehensive study, conducted as part of its 2024 Cloud Comms Market Reports , involved surveying more than 100 service providers across the UK, Europe, and the US. Among the key insights unveiled, mobile UCaaS services have emerged as a significant contributor, accounting for over 15% of the market. Despite the overall growth, the research highlights a shift in the market dynamics, with the total available market shrinking due to a notable portion of on-premise PBX users not transitioning to cloud-based solutions. Instead, many enterprises are opting for collaboration-only licences without external PSTN functionality.

Dominic Black, Director of Research Services at Cavell, highlighted the evolving landscape of the UCaaS market. He noted the increasing competition among providers and the imperative to differentiate in a maturing market. Moreover, Cavell’s research indicates a shift in customer acquisition patterns, with nearly half (49%) of cloud communications providers winning the majority of their customers from competitors. The research also underscores the growing significance of Microsoft Teams in the enterprise segment, with a substantial portion of the market adopting voice services within the platform. While Operator Connect is gaining traction, Direct Routing remains the most adopted solution currently. Cavell’s insights into the convergence trend between communications, IT, and productivity sectors were discussed at the recent Cavell Summit Europe in London. Attended by senior figures from telcos, cloud communications service providers, MSPs, channel providers, and vendors, the summit provided a platform to delve deeper into the evolving dynamics of the UCaaS market.

Dominic Black

cavellgroup.com

Utelogy Corporation Partners with Neat to Enhance Workspace Efficiency and Management

Utelogy has announced a strategic integration with Neat, an innovator in video devices. This collaboration utilises the Neat Pulse API to seamlessly integrate Neat devices into Utelogy’s platform, offering advanced features aimed at optimising workplace efficiency and simplifying device management. The partnership between Utelogy and

Neat introduces a suite of innovative features designed to streamline workspace management and enhance user experiences. Key highlights include accurate people counting and occupancy insights, real-time environmental data monitoring, and advanced

control and configuration capabilities. Through the integration, Utelogy’s platform now provides real-time space

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