AV/DOOH
Craving the Experience In both the retail and hospitality sectors, certain areas are experiencing significant growth. Personalised experiences and wellness are key growth areas in retail, while food and beverage, and travel and tourism are flourishing in hospitality. Naturally, tech sectors like AV, supporting both retail and hospitality through technological advancements, will flourish too.
As the 2025 Natwest Retail & Leisure Outlook report states: “Households are recalibrating their approach to budget and choice.” Whilst most households are still navigating debt reduction and selective spending, there are some areas that households do intend to use their budget:
Retail and Leisure Outlook Report 2025
Category and Spend Expectation Drivers Travel and leisure experiences (33.0%)
a positive experience, as this equates to guests loyally returning to the hotel, or staying longer to browse and buy, so organisations are going the extra mile to elevate the guest experience. IFPDs in the Experience Equation Organisations can elevate their customer experience (CX) through interactive flat panel displays (IFPDs). Flat panels are great for showcasing the product, such as food and clothing, and excellent at Driven by younger demographics and the most affluent households, reflecting demand for unique and social experiences Driven by older consumers (aged 45+) and the most affluent households. Reflects pent-up demand for high-value experiences Driven by younger consumers (under 25s) and affluent segments upgrading tech for work, leisure, and connectivity Hospitality experiences
Technology and Electronics (25.1%)
Hospitality experiences (14.6%)
Interactive panels take it up a notch, as the customer is enabled to interact with the company and goods and feels empowered and in control.
The report dissects spend across the income groups and ages, and what remains clear is that regardless of age group and income affluence, all those identified as planning on spending in retail and hospitality are looking for an “experience”. A retail and hospitality “experience” encompasses the customers’ interactions and environment within a business that sells goods or services. Any successful business would want their clients to have
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