UC Advanced - issue #19

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Wajih Kazmi, RingCentral’s Senior AI Product Marketing Manager’s “10 key factors impacting customer effort score”

Written permission from the publisher is required before any part of UC Advanced can be reproduced. © 2025 In the Channel Media Ltd. Advertising Sales Martin Jenner-Hall 07824 552 116 martin@ucadvanced.com Liz Newbury 07756 069297 liz@ucadvanced.com Market Analyst Wickus Bester wickus.bester@ stockinthechannel.com Publishing Director Justin Penn 07816 573 186 justin@ucadvanced.com Editorial Guest Editor Trish Stevens trish@ucadvanced.com Dan Parton 07941 979 845 dan@ucadvanced.com

Steven Try, Channel Manager UK & Ireland at Snom, and Darren Garland, Chairman at ProVu, share what a successful relationship between manufacturer and distributor can achieve. p16

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Planning your next getaway? So are your customers. As the summer heat rises and school holidays draw near, resellers should be fully stocked with all the travel essentials

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Published by: In the Channel Media Ltd Company registration number: 14363401 Registered office address 14-18 Heddon Street,

There seems to be a flurry of Telcos launching their version of NaaS (Network as a Service) these days,

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