CONTENTS
News You should know p6 New in the Channel Hot products p10
Comms in the cloud. How a post-pandemic procession to the cloud is resulting in personalised service.
p21
Interview Ian Aitken, Ingram Micro p12 Cloud Comms Cloud Contact Centres p15 Hybrid Law Home working for the legal industry p21 Video Comms Customer Service p27 Modernisation Law joins the cloud revolution p31 Bolt-On Services On the rise p34 Thought Leadership Meeting demographics p40 Profile: Yealink Avoiding churn p41 Q&A Iain Sinnott, Enreach p47 Thought Leadership Digital workplaces p50
As the workforce has spread to a hybrid set-up, how has the legal industry dealt with a demand to work from home?
p15
p41
p12
Yealink has launched its Customer Experience Centres, so partners can show rather than tell.
Ian Aitken sat down with UC Advanced to discuss modern distribution, the AV opportunity, and how he defines success.
04
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