PROFILE: YEALINK
Show & Tell As video conferencing demand grows, being able to demonstrate the capabilities of solutions can be a challenge for partners. That’s why Yealink has launched its Customer Experience Centers, so partners can show rather than tell.
For the past few years churn has been a keyword to avoid for companies. As businesses become more switched on to the technology that is out there, opportunities become harder to come across and maintaining customer numbers becomes paramount. As a result, extra effort is being put in to improve customer experience, an effort that, in the case of Yealink, is extending to inviting partners and customers to Canary Wharf in order to test out its comprehensive range of collaboration solutions. Such demos are a staple for many of the vendors in the industry, however rather than show off one or two options, the Customer Experience Centers aims to give businesses the ability to use all the solutions Yealink has to offer. I was lucky enough to be invited to a showcase at the flagship experience center, where Chris Godsalve, Yealink Country Manager for UK&I, told the partners present “we want this Customer Experience Center to be utilised. If [partners] have end users who are unsure and have the time to come in, if you want to run customer days, open days, we will kit this center out for you. “The reality is we’re showcasing the best in class experience through our Microsoft Teams room ecosystem, whether that’s Microsoft Teams Rooms appliances, or looking
at Android devices, we have a variety of options and peripherals and can elevate the experience for your end users.”
Working in Teams As part of the day, Yealink invited Nicky
Chapman, Microsoft’s DPSS and UK&I Teams Room Devices Lead, to talk about how Microsoft sees the collaboration market at the moment. According to Chapman, offices are battling a “hybrid paradox” where workers advocate for flexible working but also value their time in the office.
Chris Godsalve Country Manager, UK & I
yealink.com
“Looking at the hybrid paradox, 73% of employees want flexible work. They wanted to be able to take their kids to school, pick them up, and get on with work rather than sitting on a train or in the car. Equally, 67% of people wanted more in-person work and collaboration to come back into play post
Asen Dzhermanski, Technical Director at Gold Telecom “I know from my experience with VoIP phones, Yealink are good and they’ve been improving the quality of their products for the past six, seven years. Their management platform has also improved and that’s the reason I believe their products, conference solutions, and video solutions are good. “I’m very happy that we can bring our customers here. They will be able to see the products firsthand, we receive good support from Yealink itself and, because they are familiar with their own products, we have the best possible way of presenting Yealink products to our customers which is very helpful.”
Asen Dzhermanski Gold Telecom
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