THOUGHT LEADERSHIP
Creating digital workplaces with IT, AI and IoT
Richard Evans, Chief Technology Officer at Cinos talks through the innovative technologies that will improve the workplace.
Due to the many advances and new developments in technology, the way in which businesses are communicating is changing. Technology holds a central role in reshaping how employees work, interact and engage with others. This is helping to create digital workplaces, where emerging technologies like Artificial Intelligence (AI) and the Internet of Things (IoT) are powering organisations to utilise data and increase access to information. While technology such as AI and automation have been in existence for some time, the speed and rate of adoption across the business landscape is gathering pace as a means to digitise workplace settings. Currently, 15% of all UK businesses have adopted at least one AI technology, with the IT and telecommunications sector leading the way with the highest rate of adoption at 29.5%. But what features and technologies matter most to end users and how is this evolving across the digital workplace? How AI and ChatGPT is changing the market Although AI has been around for a while, rather than bringing a tidal wave of change, it has gently eroded the communications shoreline into quick wins. One of the most noteworthy advancements in recent times has been the development of ChatGPT. At the moment, ChatGPT is having a relatively small-scale impact in giving people fast, efficient access to specific information. The initial reaction to these technologies has been to look straight at if/how AI’s creative capabilities can create a piece of code, a poem, or a piece of music. The human self-preservation instinct is then to pounce on how the lack of inherent humanity creates errors or loses what we would consider to be a common-sense approach in favour of a cold, logical one. As these technologies develop, we’ll see them improve and the potential
application possibilities increase. Fundamentally people don’t like change. People also don’t like the idea of being replaced by technology. This makes AI a tough sell across the board. The key is in finding the right areas where it is useful to help users do their job, rather than replace them. In terms of business communications, the market has naturally evolved through the introduction of AI to enhance UC features, making them more intelligent and intuitive. For example, suggesting responses to messages, transcribing voice and video conversations, and summarising meetings into minutes. Automation on this scale then requires centralisation of the data being collected/ generated, and the integration of communications systems with other business applications such as CRM and ERP systems is the natural place to do that. To that end, you’ll see AI changing the market more so in how it dynamically prompts users in next steps, or how it takes user-generated data and applies it to back-end processes.
Richard Evans Chief Technology Offiicer
cinos.net
Emerging tech for the digital workplace of the future
Empowering users with text, voice and video from any internet connection is one thing but supporting them in doing so is another. As users work from home, who ensures their working environment is safe and comfortable? IoT and sensor technologies will increasingly be called upon to check the user’s environmental setup, such as temperature, air quality and CO2 levels. From a user perspective this allows them to feel supported by the employer. From the employer perspective this is a prospective recruiting tool in a competitive skills market, showing potential new employees how the business enables its staff and cares for their wellbeing whilst simultaneously ensuring adherence to green/
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