NEWS
Manchester Chosen to Unite the Tech Sector
Leading technology experts from across the country are gathering in Manchester next month to pave the way for a new era of innovation, drawing inspiration from a dynamic duo of father and son entrepreneurs. Ian Taylor, the driving force behind disruptive ITC consultancy firm TECHGIANT Workplace, alongside his 20-year-old son Oliver, will be hosting a digital transformation insight event on June 8th at Manchester United’s Old Trafford stadium. Recently recognised as one of the top 100 SME businesses in the UK, TECHGIANT Workplace aims to shape the future of technology through this event. Themed “Foundations of Change,” the conference will feature guest speakers from renowned tech companies, coming together to inspire and educate participants on various topics such as cloud-based communications, cybersecurity, devices, infrastructure, and AI. The event has garnered support from major industry players including Aryaka, Jabra, 8x8, Sundown Solutions, and eSentire, who are serving as sponsors.
According to Ian Taylor, the choice of Manchester as the event’s location is significant due to the city’s rich industrial heritage and reputation for innovation. He believes that Manchester provides the perfect backdrop to inspire new approaches to work and nurture the next generation of technology leaders. “Manchester’s industrial heritage and rich reputation for innovation makes this the perfect place to inspire new ways of working and the next generation of technology leaders,” Ian explained. “This is a conference all about UK digital transformation and aims to provide great insight into the ways in which companies can adopt technology to bring them into the 21st century, allowing them to compete on both a domestic and international stage. “My son is just 20 (fellow Director and Shareholder), and brings in the understanding and knowledge of just what the next generation (Gen Z) expect from the work environment, therefore helping direct the pillars of change across business enterprises.”
Ian & Oliver Taylor
techgiantworkplace.com
Cirrus and CallMiner Partner to Improve CX
Cirrus and CallMiner have joined forces to offer an advanced solution that helps contact centres deliver exceptional customer experiences in today’s fast-paced business environment. This partnership combines the expertise of leading contact centre as a service (CCaaS) provider Cirrus and conversation intelligence provider CallMiner to leverage AI and machine learning technologies for deep customer insights and operational efficiency. The partnership brings together joint omnichannel capabilities and advanced data analytics, allowing organisations to capture and analyse customer data and feedback from various channels. This comprehensive solution empowers organisations to take quick action and improve key contact centre metrics such as average handle time and silence, as well as broader initiatives like customer experience, sales effectiveness, and product innovation. By harnessing the power of AI and ML, the solution automates processes such as generating and inserting interaction
summaries into systems of record, such as Salesforce. This not only enhances operational efficiency but also provides direct support for customer-facing operatives through AI-assisted coaching, enabling agents to monitor their performance, receive feedback, and improve their skills over time. The Cirrus-CallMiner partnership offers unlimited customization and sector- agnostic features, allowing organisations to understand customer sentiment throughout the entire journey. It enables the identification of trends, building of prediction models, and identification of impactful insights to enhance effectiveness, efficiency, and compliance. Commenting on the partnership, Cirrus CEO Jason Roos said, “Analytics is an increasing demand amongst our customers, as contact centres search for new ways to enhance their CX delivery. CallMiner’s market-leading capabilities allow us to meet and exceed customer expectations, and we’re fully confident that our partnership will continue to strengthen and evolve to align with existing and future customer needs.”
Jason Roos CEO
cirrusresponse.com
ucadvanced.com
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