INSIGHTS
CONTINUED
On the rise
On the decline
More company spend on AI
The cost of adopting AI should ease
AI disruption will affect Cybersecurity, Customer Service and CX
A fixed date for a UK AI act. There is no UK framework for responsible AI development and use (there is an EU AI act) Working in silos. Companies are making extra efforts to ensure employee equipment is provided for connecting and engaging Renewable energy costs, both implementation and provision, will continue to decline
Advanced AI assistants with natural language processing improvements and human-like interactions
Organisations will consume more power, and therefore spend more on it
Yousee is UC Advanced’s resident future gazer. Yousee’s thoughts:
Security continues to be a hot topic – firmware and software Companies and employees will continue to grapple with optimum hybrid working conditions
Windows 10 end of life on 14 October 2025
Monday to Friday 9 to 5. Whilst employees are asked to return to the office, they’re gaining ground on flexible working times
Chatbots
Operational costs, if chatbots are implemented correctly
More automation, especially in warehousing, and household devices
Warehouse inefficiencies
5G infrastructure developments delivering faster speeds
Latency
Mental well-being, if we keep checking our smart wearable devices too often 1 February 2025: Microsoft is expected to decrease prices for commercial cloud services by 5%, depending on what customers have installed Sales of physical firewalls. Companies using VPNs are shifting towards Zero Trust models
Health-monitoring wearable devices
Disclaimer: All Yousee’s forward-looking views are her own, for purposes of interest, and should not be
1 April 2025: Microsoft is expected to increase the price of Microsoft 365 by 5%
Firewall as a service (FWaaS) market is expected to grow. VPN sales are increasing due to work from anywhere lifestyles
relied upon for any other use.
More channel focus on software and services
Barriers to entry for software providers
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