keeping added costs minimal. That’s why Exclaimer was a perfect fit for the business. From the start, Exclaimer reduced the support team’s workload by streamlining email signature management. Any tickets raised for signature updates get resolved quickly, saving the team hours of time when compared to how they’d done things previously. Some clients could self-manage their signatures more easily, while those managed by Start Tech benefited from automatic updates for job titles, numbers, and roles based on their contact details in Microsoft 365. New customer onboarding no longer required manual Outlook signature setups, and mobile signatures didn’t need separate configuration. Josh noted: “Updating logos and banners now takes minutes with Exclaimer. With features like department- specific signatures, custom attributes, and conditional visibility, plus different signatures for internal and external use, end users can be confident their signatures are just right. This is especially true for our long-time clients. Exclaimer has truly been a game changer for us when it comes to enhancing our client relationships. Updating an email signature for a client now takes about 12 minutes, and smaller tweaks under 6 minutes from start to finish. Plus, our Service Desk Team spends about 90% less time on these updates.” Seeing its impact, we started including Exclaimer in our standard package for new clients, with options to upsell extra features during business reviews. This approach allowed Start Tech’s sales teams to demonstrate the Exclaimer platform’s capabilities beyond just standardising email signatures, highlighting additional value for clients and encouraging upgrades. 100% customer satisfaction Exclaimer has had a significant and clear impact on Start Tech’s operations. Now,
over 80% of their clients benefit from Exclaimer’s features, as it’s part of their standard service package. Over time, they’ve upgrading their legacy clients to a package that includes Exclaimer whenever they renew their contracts. This widespread adoption highlights Exclaimer’s reliability and easy integration with Microsoft 365, leading to 100% customer satisfaction and no service complaints about signature management. Integrating Exclaimer into Start Tech’s offerings has streamlined operations and created new revenue opportunities. Using Exclaimer’s features, Start Tech is achieving a 300-400% ROI compared to the initial cost of the solution. The Exclaimer advantage for MSPs Through streamlined operations, significant ROI, and satisfied clients, Exclaimer is now a key part of the services offered by Start Tech. Exclaimer can bring value to any MSPs looking to enhance their tech stack. As Start Tech continues to grow, they can depend on Exclaimer’s innovative solution to help improve their service quality and continue to surpass customer expectations. Learn more about partnering with Exclaimer here .
Exclaimer has truly been a game changer for us when it comes to enhancing our client relationships.
Josh Upton Service Desk Manager
start-tech.co.uk
ucadvanced.com
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