of the products they represent, helping customers make the right choices for their end users requirements. Vendor Community Exertis has established strong relationships with a wide range of technology vendors, giving customers access to a wealth of information about their products and services. Through this network, customers can gain insights into the latest trends and emerging technologies, helping them stay ahead of the curve in their respective industries. Demonstration equipment Exertis have invested in an extensive range of demonstration equipment across the Poly Voice & Video portfolio to enhance our proposition. Our valued customers have access to a up to date range of products which we loan to resellers for proof of concept. This is an excellent resource for customers who want to get a feel for a product before committing to a purchase. By testing out the product in a real-world scenario, customers can gain valuable insights into its capabilities and performance, helping them make a more informed purchasing decision. Post-Sales Support By leveraging these resources, customers can make informed purchasing decisions that can help them achieve their business goals and stay ahead of the competition. One of the most important aspects of any company’s services is their post-sales support, which plays a crucial role in ensuring customer satisfaction and loyalty. Exertis has invested heavily in this area, offering a range of services to ensure that customers receive the best possible support throughout their ownership experience. One of the key features of Exertis’ post- sales support is their 24/7/365 service centre, meaning customers can access support at any time, day or night, regardless of their location. This is a crucial aspect of support, as technical issues can arise at any time, and customers need to be able to access help quickly and easily. With a 24/7/365 service centre, customers can be confident that they will always have someone available to assist them when they need it. Exertis’ service centre also offers first-line support. This means that when customers contact the support centre, they will
be able to speak directly with a trained representative who can help them resolve their issue quickly and efficiently. First-line support is crucial in ensuring that customers’ issues are resolved as quickly as possible, as it eliminates the need for multiple levels of support and reduces the time it takes to resolve an issue. Exertis is also certified to provide Poly Partner branded support. Poly is a leading provider of audio and video solutions, and being certified to provide support for their products is a significant achievement for Exertis. This certification ensures that Exertis’ support representatives have the necessary knowledge and expertise to provide effective support for Poly’s products. This includes understanding the technical aspects of the products, as well as the best practices for troubleshooting and resolving issues. Another aspect of Exertis’ post-sales support is their commitment to providing ongoing training and support to their support representatives. This ensures that they are always up-to-date with the latest products and technologies, as well as best practices for customer service and support. By investing in their support staff, Exertis is able to provide their customers with the highest level of service and support, which is crucial in building and maintaining customer loyalty. Exertis’ post-sales support is comprehensive and customer-focused, with a range of features and services designed to ensure that customers receive the best possible support throughout their ownership experience. With a 24/7/365 service centre, first-line support, certification to provide Poly Partner branded support, and ongoing training and support for their support representatives, Exertis is well-equipped to provide effective and efficient support to their customers. Contact us at AV@exertis.co.uk
Andy Pollard Pre Sales Architect
Exertis is also certified to provide Poly Partner branded support. Poly
is a leading provider of
audio and video solutions, and being certified to provide support for their products is a significant achievement for Exertis.
exertis.co.uk
ucadvanced.com
39
Powered by FlippingBook