NEWS
Zoom has announced the expansion of Zoom IQ, a smart companion that enhances collaboration by summarising chat threads, organising ideas, drafting content, creating meeting agendas, and more. The new capabilities will be released soon, meaning that businesses can use the platform to compose chat and emails, and summarise meetings. These features use Generative AI to provide suggestions and help users manage their workday priorities better. Zoom is also using OpenAI to bolster its unique federated approach to AI which incorporates its proprietary AI models, leading AI companies’ models, and select customers’ models. This approach aims to Zoom expands its IQ
Connect, such as Zoom Huddles, a video- enabled virtual coworking space designed to foster ad-hoc discussions and relationship building, Intelligent Director, which uses multiple cameras in a Zoom Room to provide the best angle for remote participants, and Zoom Scheduler, which makes scheduling meetings easier for hosts by sharing their availability and placing a meeting on their calendar with a Zoom Meetings link already included. “Zoom has long built AI solutions into our products to empower customers to be more productive,” said Smita Hashim, chief product officer at Zoom. “We are excited to bring many more capabilities with new
Smita Hashim chief product officer
www.zoom.us
provide the most value to customers by customising models to perform better based on their requirements. The collaboration platform showcased some other innovations at Enterprise
large language models. Our unique approach to AI will give customers the flexibility they want and help significantly improve collaboration and
customer relations.”
Webex received AI boost
Cisco has announced new artificial intelligence (AI) capabilities for its Webex platform aimed at delivering an enhanced hybrid work experience. With more and more employees working from home or in hybrid work environments, organisations are under pressure to meet their needs while also delivering value to customers. The new capabilities are designed to provide exceptional, personalised work experiences that meet both employee and customer demands. Webex’s innovations span three categories: reimagining workspaces, optimising collaboration, and maximising customer experience. The platform’s video intelligence capabilities have been expanded to automatically provide the most optimal views in any meeting, at any moment, in any space. Cinematic meetings on Cisco Collaboration devices utilise voice and facial recognition to follow individuals and capture the best angle of the active speaker, ensuring hybrid workers
Webex’s innovations span three categories: reimagining workspaces, optimising
not physically in the room feel included. Meeting zones enable IT admins to set virtual boundaries for any collaboration space in the office, turning it into a meeting zone. Cisco is introducing new AI capabilities in the Webex Suite. Super Resolution ensures crystal clear video in Webex meetings, Smart re-lighting improves poor lighting automatically, and the automatic “be right back” update puts up a message, blurs the background, and mutes audio when a user steps away from a Webex meeting. In addition to these features, Cisco is also introducing new AI capabilities for its customer experience solutions, including actionable insights for improved CX, agent answers as a real-time agent coach, automated chat summaries for agents, and automated code for rapid customisation of customer journeys.
collaboration, and maximising customer experience.
webex.com
ucadvanced.com
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