SmartCIC appoints Bosch and Valverde
SmartCIC Global Services, a global managed service provider, has appointed Albert Bosch as its Managing Director to grow its global sales and position it as the leading connectivity partner for carriers and service providers. Bosch joins SmartCIC Global Services from Expereo and he will be responsible for optimising team structures and expanding internal systems and processes. Additionally, Bosch is tasked with accelerating SmartCIC’s journey as a challenger brand in the connectivity space and supporting its position as a channel partner for carriers and service providers delivering digital solutions for the largest and most innovative enterprises. Bosch commented, “I was drawn to the business because of its disruptive approach, but also because its values align with mine. The team believes in customer experience,
end-to-end support, and delivering outcomes across the entire value chain.” SmartCIC Group has recently appointed Paula Valverde Chief Technology & Innovation Officer (CTIO) at its applied wireless intelligence business xvolv. Valverde brings extensive experience in AI, IoT, and product development from her time at Telefonica, O2 and Vodafone to the newly launched xvolv brand and will lead the development, productisation and delivery of xvolv’s artificial intelligence (AI)-driven solutions. She has more than two decades of experience in generating business value through innovation and is an expert in data science, Big Data and Analytics, AI, Internet of Things (IoT), as well as fixed and wireless connectivity. xvolv has just been launched as the go-to-market brand for SmartCIC Technologies.
Albert Bosch Managing Director
Paula Valverde CTIO
smartcic.com
Stijn Ooms (Director of Product Strategy) is celebrating his 25th year as part of the Crestron family. Ooms joined the team full-time in 1999 after first working as a student. In August 1999, he started in tech support under Charles Hazelhoff and quickly expanded his skills into training and IT. Throughout his career, Stijn has held various roles, growing towards his current position as Director of Product Strategy. His strategic vision, informed by extensive research and countless conversations with customers, end users, and dealers, has been instrumental in shaping Crestron’s innovative product offerings.
Avaya GVP for EMEA Theatre Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President
exciting time to be joining Avaya, which is best placed to help large-scale organisations tackle their unique CX strategies head on, at a pace that suits them, with advanced technologies that integrate seamlessly with what already works,” said Thomson. Over the past two years, Avaya successfully completed a recapitalisation and a strategic reset of its customer value proposition and brand promise. More recently, the company embarked on an extensive transformation and has been focused on the revitalisation of its culture, bolstered by a new executive leadership team, and upgrades in talent throughout the company. Avaya has continued innovating its cloud communications and services portfolio, including Avaya Experience Platform, has delivered on its product roadmaps, and set a path forward for Avaya as a leader in Enterprise CX.
for the Europe, Middle East and Africa (EMEA) Theatre, including Turkey and Pakistan. Based in the United Kingdom, Thomson joins Avaya off the back of success in regional CX leadership at Alvaria. With extensive knowledge of the theatre and segment of the market, Thomson will enable local teams as they closely support their customers and partners to drive business growth through delivering outstanding customer and employee experiences. “This theatre is full of potential, ranging from the large-scale Enterprise CX opportunities for innovation without disruption that we see in developed markets across Europe, to the emerging, large- scale customer-centric CX projects we’re seeing across the Middle East and Africa. This is an
Cameron Thomson Group Vice President for the Europe, Middle East and Africa (EMEA) Theatre, including Turkey and Pakistan
avaya.com
ucadvanced.com
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