COMMENT COMMENT
Forewarned is Forearmed
UC
sector to consider the actions that are relevant to premises in scope. UC Advanced lays out some of the UCC devices that distributors and resellers could be offering, because whether the bill is passed, or any derivative of it in the future, the desire for retail and hospitality venues to keep their visitors safe should be ongoing and integrated into their business ecosystems. Ram Ramanathan from Ribbon Communications gives some sage advice on TDoS (Telephony Denial of Service). TDoS attacks can tie up communication applications like interactive voice response systems and incoming and outgoing trunks. Well worth a read if you have or manage contact centres. When we are talking miliary-style preparations, then look no further than military-grade devices. Often called “robust” or “rugged” phones, Sonny Sahota from New Way International gives resellers some tips for gaining sales, including matching the customer needs with the device. The New Way International interview on page 14 also showcases how forward-thinking they are with their rebranding and refreshing of the customer offerings – we wish Nigel, Sonny and the entire team a further 25 years.
That’s praemonitus praemunitus to all you Latin fans out there. And the motto of the US Security Agency. In common terms it means knowing something in advance enables you to be prepared. And do we have a bumper edition of organisations, devices and insights showcasing just this in UC Advanced this month. We caught up with Ophir Penso at monday. com’s annual Elevate conference for an interview on page 23. Forward-thinking monday.com have already integrated AI across their product suite with monday AI to stay ahead of technological trends and enhance efficiency in modern business tools, demonstrating a proactive mindset towards future developments in work management. It is visionary planning that led to monday.com’s open ecosystem approach that emphasises integration with other platforms like Jira and NetSuite. Owl Labs 8th State of Hybrid Work report is out, and Owl Labs CEO Frank Weishaupt was on hand to give us some further insights and answer our questions. Owl Labs gives access to the full report for free, and it would be wise to understand the issues hybrid workers and their management teams are facing, and plan accordingly. Employees wages and costs account for a large portion of most company’s budgets, so getting hybrid teams working effectively and productively should be the aim, as well as keeping them happy and retained. Another article on the forewarning theme this month is Martyn’s Law. This parliamentary bill is in proposal phase, and may not get the green light in its current form, but the will and desire is there, ensuring all retail and hospitality venues with a maximum capacity of over 200 occupants are able to take actions to keep the public safe, or safe from further harm, in the event of a terrorist attack. Even if the bill is passed, time will be given for the
Trish Stevens Guest Editor
CALLING ALL BRANDS
Support your Channel Distributors and Resellers by using the new FREE Stock in the Channel functionality: “Authorised Distributors”. Click here to learn more
ucadvanced.com
03
Powered by FlippingBook