PARTNER SUMMIT
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service partner programs, and none of them come close to the commercial situation that you have with the monday. com partnership.” This structured approach to partnership not only fosters growth but also cultivates an environment that encourages collaboration and shared success. With a reported 24% growth in the partner program and a 59% increase in available applications year-over-year, it is evident that monday.com is dedicated to maintaining a vibrant ecosystem that supports creativity, growth, and collaboration. The AI Revolution: Empowering Partners and Customers Alike In an era where technology is pivotal for operational success, the seamless integration of AI is emerging as a game changer for productivity and efficiency. Among monday.com’s recent innovations is the launch of monday service – an AI-first Enterprise Service Management platform designed to centralise service operations for organisations. An example of the AI capabilities of monday service can be seen in how it facilitates smarter ticket resolution, automates classifications, and predicts service trends, allowing teams to focus on critical issues rather than mundane tasks. Thomas elaborated on the transformative potential of AI within their workflows, noting, “This is about eliminating manual processes and enhancing the quality of customer interactions.” The potential to enrich workflows through AI indicates a shift in how businesses can operationalise intelligence. For organisations historically reliant on manual effort, these advancements present a golden opportunity for scaling and improving service delivery. Thomas goes on to explain “It also changes the sales narrative, especially from an ROI perspective, because i used to be through automations, and how we can save time. How much time does this take? And then we quantify it. But
this is like up to 5 times that as to how much value monday.com can bring to the same workflow or the same process through AI”. Moving forward, monday.com is keen to enhance its market presence with new product offerings and a robust AI strategy. As organisations strive for streamlined operations, monday.com’s commitment to providing AI-enhanced solutions places them as a leader in the domain of work management. They recognise that the application of AI will revolutionise business processes and decision-making. In March, monday.com plans to launch its first AI agent, monday.com Expert. The AI agent is designed to assist with onboarding new users to the platform, providing guidance on achieving specific actions across products, and carry out tasks on users’ behalf. This innovative development speaks to the company’s overarching goal: to simplify user experiences while enabling them to maximise the potential of this sophisticated technology. The positive implications for partners are substantial. With powerful AI capabilities embedded in their offerings, partners will be positioned to bring cutting-edge solutions to their clients, improving workflows and driving productivity. A Future Fuelled by Collaboration and Innovation The insights shared by Ophir and Thomas during the recent Partner Summit illuminate monday.com’s unwavering commitment to innovation, collaboration, and growth. As the company continues to expand its partner programs and integrate advanced AI capabilities, it positions itself as a leader in revolutionising how businesses manage workflows and workloads across various sectors. Learn more about the monday.com Partner Program at https://monday. com/w/partnership.
I’ve reviewed 20, 30, 40 other Saas service partner programs,
and none of them come close to the commercial
situation that you
have with the monday.com partnership.
ucadvanced.com
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