NFON’s cloud telephony system,
Cloudya, allows users to scale up and down based on their business needs.
configuration enables users to work anywhere from any device, perfect for businesses of any size. NFON offers UCaaS (Unified Communications as a Service) solutions, including NFON Contact Center Hub, with a 99.9% system uptime in fully georedundant architecture. The beauty of NFON is that it offers flexible pricing models with predictable monthly charges. The acquisition of AI specialist botario in August 2024, a company that supports and automates interactions in both text and voice input, provided a springboard for NFON’s existing, and future, product portfolio and services, to be re-energised and re-engineered. NFON Strategy With a new, yet highly experienced, team on board, coupled with onboarding botario, Heider announced the NFON NEXT 2027 strategy in January 2025, which includes all employees, partners and customers. Heider is keen to emphasize the “We rethink business communication” part of the overall strategy, indicating that new technologies, strategies and approaches to business practices are afoot. Acquiring botario
was indeed a smart decision, and here’s why – botartio offers on-prem LLM (large language models), enables omni-channel approaches and has excellent GDPR compliance. There is a technical complexity of deploying and managing LLMs on private infrastructure, however they provide a significant advantage in terms of data security, privacy and performance. There is a strong emphasis on AI in the strategy, with NFON aiming for a leadership role in AI-based business communications. Big ambitions indeed. There is no doubt that AI will enable NFON to understand customer needs more precisely and make processes more efficient. Andreas Wesselmann re-iterated at the time, “Our mission is to lead companies into the future with intelligent technology and to grow together.” It’s the words “grow together” that is most important here, and NFON has a job to do in getting its broad customer base of small, medium and large enterprises on the AI-readiness journey. NFON is actively looking for new partners that can take advantage of the AI opportunity, particularly MSPs.
Markus Kramer Chief Product Officer
Merano Mettbach Chief Revenue Officer
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