Jana Richter Executive Vice President AI and Innovation
NFON Relationships When Heider and his team put the NFON NEXT 2027 strategy together, there was, and is, a strong recognition that every action taken, in terms of achieving operational excellence, is for the benefit of NFON customers and NFON partners’ customers. NFON wants to ensure they come along “satisfied” and for the long-term, and hence the strategy of “dual transformation” operations comes into play. NFON already have satisfied customers, with the highest GDPR compliance in Europe, and extended product offerings through agile and scalable computer telephony integrations. With extended AI into offerings and integrations, NFON want to enable partners, and customers, automated contact center tasks and enhanced agent performance, at a pace that suits, but with incentives and in unison. NFON NGAGE and NEXUS Putting the NEXT into NFON NEXT 2027, partners are certainly wanting to know what’s next for them. NFON are determined to provide first-class professional support, and will be rolling
out a NEXUS Partner Programme in July, which will unite all existing channel programmes within a central hub, that NFON currently runs for resellers, service providers, wholesalers and white-label partners. NEXUS starts with new partners directly and will be rolled out to all other existing partnerships, step by step, at a pace that suits them. The current NGAGE partner programme stays active until all existing partners are migrated. Not too Big, Not too Small, Doing Something Right NFON results recently have been buoyant, with company reports clearly stronger profitability: adjusted earnings before interest, taxes, depreciation and amortisation (EBITDA) rose significantly by 48% year-on-year. Total revenue is up by 6.1% and there is a marked increase in free cash flow. Good news for now, and with the partner programme ramped up in the summer, with extensive focus on customer engagement, one expects to see even bigger results. One could say, at this moment, that the strategy, the management team, the product programme, and the results, are just right.
Myles Leach Managing Director, NFON UK
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