UCC BUSINESS NEWS
DE-CIX and Microsoft MAPS
DE-CIX and Microsoft are collaborating to enhance SaaS connectivity for enterprises with the Microsoft Azure Peering Service (MAPS). This service addresses common modern-day connectivity challenges by establishing direct, high-priority connections between businesses and
Microsoft’s cloud infrastructure, reducing latency, packet loss and disruptions caused by inefficient public Internet routing. MAPS improves the performance and reliability of critical cloud-based applications and provides significant security benefits by minimising exposure to DDoS attacks. MAPS offers cost- saving advantages too, by eliminating unexpected data transfer fees associated with traditional cloud models. DE-CIX is facilitating these direct connections, enabling businesses to integrate MAPS into their existing infrastructure.
Giacom: “The Best Billing Specialists”
Giacom’s Managed Services offer increasing levels of billing and system administration support. RPI Increase is available as a specialist service for handling bulk price increases across a partner’s customer base. Ant Molloy, Managing Director of Cloud Market Tools at Giacom, recently stated: “Our Managed Services are a game-changer for our partners’ billing processes. This service underpins their entire billing profit and optimisation strategy, and collectively, we have the best billing specialists out there. Having
this level of expertise and scale in-house is difficult to replicate, so it makes total sense to utilise our TMBS-accredited team to improve billing efficiencies.” Giacom have may first-use case examples, including Firstcom. Giacom provided Firstcom with a fully managed service to consolidate thirteen systems down to one. This process included parallel bill runs and detailed analysis to ensure all billing came across accurately. It also highlighted missed revenue and legacy billing errors which were corrected as part of the migration.
Ant Molloy Managing Director, Cloud Market Tools
giacom.com
RingCentral’s AI Receptionist™ (AIR)
RingCentral’s AIR was launched on 20 February 2025, with a controlled availability phase for select US businesses. It is an integrated AI phone agent designed to transform business customer interactions. Built directly into the RingCentral phone system, AIR instantly answers calls, handles routine inquiries and routes complex requests to the appropriate
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