UCC BUSINESS NEWS
personnel. It schedules appointments and follows up via SMS, ensuring no call is missed. Unlike standalone tools, AIR deploys without extra apps or complex integrations. It understands businesses by syncing with contact directories and using website and document inputs for accurate responses. Supporting natural, human-like
conversations, AIR offers 24/7 service, reducing wait times and operational costs. With built-in analytics, businesses can gain insights and improve operations. RingCentral AIR represents a significant step toward AI-powered business communications and enhancing customer experiences.
Innovative Enhancements to HP WXP coming soon
required and sold separately) is also complete and HP Vyopta customers can now check on the health of their organisation’s collaboration environment, video and
HP recently introduced a new platform, HP Workforce Experience Platform (WXP), which draws on billions of data points to intelligently anticipate problems, designed to reduce IT support requests. HP are expanding WXP availability and innovative enhancements are due soon for the current 680,000+ connected devices and future customers. Notable enhancements will include AI Sentiment Analysis and Fleet Explorer, which is a new AI-powered natural language processing (NLP) tool enabling users to query fleet data for insights. The Vyopta Integration (Vyopta license
telephone endpoints as well as collaboration software, in WXP. HP partners can now get into the Digital Employee Experience (DEX) space with WXP, diversifying into new businesses and acquiring new customers, moving to a contractual, services- centric business model.
Snom’s new MC10 Multi-Charging Station
Snom’s MC10 Multi-Charger is ideal for shift workers and shared cordless IP handset users. The MC10 Multi-Charger provides a charging base with a single cable for fast charging of up to six handsets and additional batteries in one place. The individual, flexible snap-in inserts of the MC10 Multi-Charger make it compatible with almost every handset in Snom’s DECT range. The charger also offers additional slots for replacement batteries - so users always have a fully charged battery to hand. The MC10’s fast charging function and compact arrangement in two rows with three holders for end devices and batteries, ensures efficient and effortless
battery replacement. Staff can quickly return their device and find a working handset, without facing downtime. Oliver Wittig, Senior Product Manager at Snom comments, “The MC10 Multi- Charging Station will positively impact the daily routine of shift workers. It sets new standards in terms of efficiency and flexibility in handling cordless IP phones.”
Oliver Wittig Senior Product Manager
snom.com
ucadvanced.com
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