PROFILE NUVIAS UC
A Year in Review After just a year in the CEO chair, Joel Chimoindes is shaking up Nuvias UC.
As the days begin to get longer, the temperature begins to grow and, most importantly, the cricket season begins, I’m sure I’m not the only one to say “How is it May already?” Yet here we are, comfortably a quarter of the way through the year, wondering where the time has gone and what position we’ll be in by the end of it. One man who knows all too well how quickly the year can roll around is the CEO of Nuvias UC, Joel Chimoindes, who celebrated a year in the job by inviting partners to the Park Plaza Hotel in London. The event was split into a morning session in which representatives from key partners opened up to the audience about the direction of the market, plans for the future, and whether they like Marmite before a handful of break- out sessions focussing on key topics like the PSTN Switch off, Customer Experience and Contact Centre to name a few. While the market continues to throw up trends for businesses to deal with, within Nuvias UC, Chimoindes said that a lot has changed in a year too. “Internally, we came in and put a new executive team in place, including a new CFO, a new CCO, and a new COO, to help us shape the business as we wanted it to be,” said Chimoindes.
“We’ve made some operational changes, which have given us a great platform to add additional automation and digitalisation to our business. This really takes cost out of the more systemic parts of the business for both us and our partners.” With a restructuring out of the way, Chimoindes was clear to make the announcement that the distributor will be focussing on four key areas within Converged Communications, each with their own team to give partners all they need to succeed in this challenging market. “The most significant change we’ve made is how we believe that we’re going deeper with specialisation and our business. “Those four areas that make up converged communications are UCaaS, CCaaS, telephony, and what we call spaces, all of which are underpinned with services. We’ve reorganised our business into these specialist business units that will focus on those key areas. “Inside those key areas, we have vendor management, pre-sales, BDM, marketing support, and alignment around the back office. All that’s been underpinned by our services business as well, which is obviously services just through the channel. “What does this mean for our partners, it means that we can provide them a much
Joel Chimoindes CEO
nuvias-uc.com
We’ve made some operational changes, which have given us a great platform to add additional automation and digitalisation to our business.
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