UC Advanced - issue #5

PRODUCT

AI SERVICE

AI for Every Need Explore the diverse range of AI solutions on the market

IBM watsonx Assistant IBM watsonx Assistant is an AI-powered virtual agent that can be integrated into websites, messaging apps, and other customer interaction channels. It offers natural language understanding and can be used for tasks like answering common customer queries and providing personalised recommendations.

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Chatfuel Chatfuel is a chatbot platform that allows businesses to create AI-powered chatbots for Facebook Messenger and websites. It is designed to engage with and assist customers through conversational interfaces.

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Zendesk Answer Bot Zendesk Answer Bot is an AI-powered self- service chatbot that can be integrated with Zendesk’s customer support software. It helps customers find answers to their questions by suggesting relevant articles or solutions.

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Freshdesk Freddy AI Freshdesk Freddy AI is an AI platform that’s part of Freshdesk’s customer support suite. It uses machine learning and natural

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language processing to provide automated responses to customer

queries and can also route queries to the appropriate support agent.

Salesforce Einstein Bots Salesforce Einstein Bots is part of the Salesforce Customer 360 platform and offers AI-driven chatbots and virtual agents for customer service. It can automate routine

tasks, assist customers, and provide support across various channels.

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