| Comment: Seeing is believing | 3 | 
| Contents: At a glance | 4 | 
| News: You should know | 6 | 
| Zoom: Zoomtopia leads the way | 10 | 
| AI Service: Improving the customer experience | 14 | 
| Products: AI for every need | 24 | 
| Sound and Vision: Devices that help our jobs | 25 | 
| Distribution: Exertis' new NDC | 28 | 
| Plug-Ins: Video Conferencing innovation | 32 | 
| Products: Connect, communicate, succeed | 36 | 
| Thought Leadership: Video-first culture | 38 | 
| Customer Experience: Small things make a difference | 42 | 
| Calling: Quality customer service | 44 | 
| Comms in Haulage: Marginal gains | 48 | 
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