Comment: It's good to chat | 3 |
Contents: At a glance | 4 |
News: You should know | 6 |
New in the Channel: Hot products | 10 |
Interview: Ian Aitken, Ingram Micro | 12 |
Comms in the Cloud: Cloud Contact Centres | 15 |
Hybrid Law: Home working for the legal industry | 21 |
Video Comms: Customer service | 27 |
Modernisation: Law joins the cloud revolution | 31 |
Bolt-On services: Nailing down the best solutions | 34 |
Thought Leadership: Meeting demographics | 40 |
Profile: Yealink - avoiding churn | 41 |
Q&A: Iain Sinnott, Enreach | 47 |
Thought Leadership: Digital Workplaces | 50 |
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